Terms & Conditions
and privacy statement
These terms and conditions are between you and De Ware Jacob Hotel, and apply to all bookings of hotel rooms in De Ware Jacob hotel. You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissible assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.
2. Room rate and city tax
The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown and must be paid in local currency. Room rate charges must be prepaid on non-refundable offers, all other charges must be paid on check-out. To all bookings City Tax will apply. From January 1, 2020 the city tax is 7% + a fixed charge of €3 per person per night. A fixed charge of €3 per person per night does not apply to children younger than 16 years of age.
3. Cancellation, modifications and no-show
We have flexible and non-refundable rates. For the flexible rates cancellation of the reservation is possible by 15:00 two days (48 hours) before your arrival, unless otherwise specified at the time of your reservation. If you cancel your reservation after 15:00, two days before arrival, we will charge you one night’s room fee and taxes. Peak periods may have additional cancellation restrictions, of which you will be informed at the time of reservation. With a non-refundable rate it is not possible to change or cancel your reservation, and the total reservation sum including city tax will be directly charged to your credit card. If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com), you must cancel or modify your booking through the agency that you used to make the booking.
Check-in is from 15:00 till 22:00. In the case of an early arrival, we advise to come to our hotel and we will do utmost to check you in as soon as possible. If this is not possible, we will be happy to store your luggage for you. In this manner, it is possible to enjoy Amsterdam, and check-in at a later time. We request you to inform us beforehand about your arrival time, and in case of late arrival after 22:00hrs, it is essential that you contact us in order to avoid “no-show” and charged related to it, and for us to be able to provide you with the room access instructions.
Check-out time is from 07:00 till 11:00. If you have not checked-out by 11:00, a late check-out fee may be charged. If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file. In case of early check-out before 07:00, we request you to pay your invoice on the evening before with one of our staff, and leave your key card in an allocated box at reception upon leaving the hotel in the morning.
Breakfast is served daily from 07:30 till 10:30 and costs 16 EUR per person.
It is possible to leave your luggage for one day on the day of check-out free of charge. Just contact us and we will keep it in our luggage room for you.
8. Late check-out
Depending on availability late check-out may be possible against payment of an additional fee.
9. Shortening your stay
If you need to shorten your stay, the full value of your booking will be charged if you have booked a non-refundable rate. If you need to shorten your stay and have booked a flexible rate, please inform our staff no later than 15:00 24 hours before your arrival. If you inform us later than 15:00 one day before your arrival, the next night stay will be charged depending on the time of notification.
10. No show
In the unfortunate event of not showing up on the day of arrival the full amount of the reservation including taxes will be charged to your credit card. Note: if the room is not checked-in by 22:00 (the end of check-in time at De Ware Jacob Hotel), the system will automatically put the room as a ‘no show’. This means the reservation is cancelled, but the obligation to pay for the full amount of the reservation including taxes remains. You are required to let us know if you arrive after 22:00, so we can hold the room for you and provide you with relevant instructions and codes for your room access.
An invoice will be sent to the email address provided at the time of booking or at the time of check-in. Invoices cannot be modified after check-out.
If you are underage and you are not accompanied by someone of age 18 or older De Ware Jacob Hotel reserves the right to evict you from the hotel.
13. Room occupancy, children and extra beds
The maximum occupancy of a Classic Single room is 1 person; Classic Double room is 2 people, a Deluxe room can host 3 people and the maximum occupancy of Family room is 4 people. The maximum occupancy of apartments is also 4 people. There is no capacity for extra beds in the room. Children up to 15 kg and 120 cm can sleep in a baby cot in some of the rooms, which needs to be reserved in advance at a fee of 10 Euros per night. Maximum 1 baby cot per room.
Unfortunately, pets are not allowed.
15. No smoking
De Ware Jacob is strictly a non-smoking hotel. Smoking is prohibited in the rooms and the entire hotel, and smoking and/or tampering with the fire alarm will result in a fine of €500, – (five hundred euro).
There is a paid public parking outside of the hotel and the fee of 36 Euros per day applies. For alternative parking options in Amsterdam please contact our staff.
17. Damage to hotel
Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.
18. Valuables and Lost Items
You acknowledge and agree that De Ware Jacob Hotel cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item. For your convenience, every room in our hotel is equipped with a safety box which we recommend you use for the storage of your valuables.
19. Wireless internet access (free of charge)
Our wireless network is provided without warranties of any kind, either expressed or implied. We do not guarantee that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network. Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.
20. Recording and photography
Any audio and video recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at firstname.lastname@example.org.
21. Liability of De Ware Jacob Hotel
Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.
22. Force majeure
De Ware Jacob Hotel does not accept liability or pay any compensation for its failure to provide services contracted due to circumstances beyond our control, (natural) disaster, fire, (acts of) war and terrorism, industrial disputes, adverse weather conditions, strikes, riots, civil disorder, governmental regulations, or any other catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in De Ware Jacob Hotel.
23. Group Reservations
We request you to contact the hotel if you wish to make a group reservation. We consider a reservation of 3 or more rooms to be a group reservation and are subject to management revision and approval.
24. Governing law and jurisdiction
These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.
De Ware Jacob Hotel processes your data because you are using our services and/or you are providing us with your personal data. Below you will find an overview of the personal data we process:
- First and last name
- Address- Phone number
- E-mail address.
For what purpose and on what basis do we process your personal data?
We store your personal data only with your booking . We will not use this information for anything else. De Ware Jacob Hotel processes your data for the following purposes:
- Handling (the payment) your booking
- To call you, or send you an e-mail, if necessary to carry out services
- Inform you about changes to our services or products
- Allow you to create an account
- Provide services to you
De Ware Jacob Hotel does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. De Ware Jacob Hotel shares your personal data with various third parties if this is necessary for the execution of our services and to comply with any legal obligation. You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. We take the protection of your personal data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly protected or there is evidence of abuse, or if you have any questions about your privacy or security of your personal data, please contact us via email@example.com.